FAQ

Frequently Asked Questions

How Do I Check My Order Status?

To check the status of your order, including processing and shipping updates, Click Here. You can check your order status by logging in to your My Account or by entering your order number, email address and billing postal or zip code.

Please note, that once your order has shipped, you will receive an email with a tracking number for all shipping and delivery updates.

For more information and step-by-step instructions on how to check your order, Click Here.

Can I Change Or Cancel My Order Once It Has Been Placed?

Unfortunately, no. Once your order has been placed it is sent to our warehouse for processing. You will need to return the original package to obtain a refund.

Visit our Returns & Exchanges page for more information.

How Do I Return Or Exchange An Item?

We are happy to offer free online returns for orders placed on Vrsus.com within 45 days of purchase. You may return your VRSUS products* in their original, unused condition for a full refund. *Excludes gift cards, bodywear and customized products.

To get started with your return and print your pre-paid shipping label, login into your My Account or enter your order number, email address and billing postal or zip code Click Here. To see if you qualify for free returns and for step-by-step instructions, visit our Returns & Exchanges page.

Currently, we do not offer direct exchanges. To exchange an item, you must return the original item and place a new order. Visit our Returns & Exchanges page for more information and assistance.

What Types Of Payments Are Accepted?

We accept payment by Visa, MasterCard and PayPal. Visit our Payment Options page for more information.

How Do I Use A Promotion/Coupon Code?

To use your promotion or coupon code, enter the code at checkout in the appropriate field. Make sure you enter the code with the exact spelling and capitalization as shown. You must click "apply" for the discount to be applied. The discounted amount will be displayed on the Shopping Bag and Order Summary pages. If the code is invalid, expired, or you have not placed the correct products in the shopping bag, the discount will not be applied.

Please refer to our Terms & Conditions for more information.

Why Is My Coupon Code Not Working?

Our offer codes exclude but are not limited to new product releases, Select Classic Styles, Select Team Sport Styles, Selected Products, and Clearance Merchandise. Offers cannot be combined with any other shipping promotion, offer or coupon. Offers cannot be applied to past purchases, redeemed for cash equivalent, used to purchase gift cards, or used as payment on an account.

Do You Ship To The United States?

Yes, excludes Alaska and Hawaii

Do you ship internationally?

Orders placed on our Canada site will only ship within Canada and USA. If you are looking to ship to Europe, please contact us directly. Click Here.

Do You Ship To CFPO Addresses & Postal Boxes?

We currently offer shipping to Postal Boxes, but not CFPO boxes. Please stay tuned for updates soon. Visit our Shipping & Delivery page for more information.

How Is Sales Tax Calculated?

We charge sales and use tax according to federal, provincial and local government guidelines. Taxes are calculated based on the shipping address provided and the appropriate rules for that tax jurisdiction.

Please Note: The taxes presented at the time of order submission are only an estimate and may not take into account applicable exemptions and tax holidays. Final calculation of applicable taxes will be performed when the order ships and the final amount is charged.

Is There A Maximum Unit Purchase On A Single Item?

Yes, most VRSUS.ca products have an order quantity limit of 6. Certain Select Styles and higher-priced items will have a quantity limit of 2. VRSUS reserves the right to lower the order quantity limit based on item availability.

What If I Have A Defective Or Damaged Item?

If you have received a damaged item or believe an item is defective, please contact Customer Service via vrsusapparel@gmail.com.

How Do I Care For My VRSUS Products?

Caring for VRSUS Apparel

Please refer to the individual care instructions provided on your VRSUS clothing. Care instructions will vary depending on the material and type of clothing. In general, avoid putting clothing in the dryer, as it may cause shrinkage. To prevent printed graphics and embroidery from damage, wash, and iron your VRSUS clothing inside out.

How can I sell VRSUS products in my store or online?

If you are a retailer interested in selling VRSUS products, please reach out to vrsusapparel@gmail.com and include the following information in your inquiry:

Business Name
Contact Name
Contact Number
Contact Email

Tell us a little bit about your business:

• What VRSUS products are you interested in carrying in your store?
• Have you ever worked with VRSUS in the past? Y/N
• If yes, please provide additional information about why you are inactive.

You will receive a response via email after we have reviewed your request. Please note we are only opening a select number of new accounts at this time. We are not currently considering requests from distributors and other non-retailers.

Which Browser Works Best For Your Site?

At VRSUS, we're committed to being the world’s stylish sports brand. Our teams make use of the newest technologies to improve your experience. Modern, up-to-date browsers allow you to take full advantage of this, as well as providing improved security and performance. We recommend using the latest versions of Google Chrome or Safari when browsing the VRSUS website. Using an alternate browser will result in an inferior experience where some features may not work as intended.

Why Are Products Disappearing Out Of My Shopping Cart?

The lifetime of the shopping cart is 7 days. After 7 days any item in your cart will no longer be visible. Remember, item inventory is not reserved when added to your cart. We recommend placing your order to secure the items you wish to purchase.

Can I Save Items In My Shopping Cart To Purchase Later?

If you would like to save items for future purchases, we recommend utilizing our Wishlist functionality – simply create an account, login, and begin adding items to your Wishlist. Items in your Wishlist will be stored and will display the most up-to-date stock information, in the event an item goes out of stock.

VRSUS. EVERYONE!