Returns & Exchanges

Initiating Your Return

Are you looking to make a return online? You’re in the right place. Choose one of the instructions below to print your prepaid return label.

For My Account Members:

  1. Navigate to your My Account.
  2. Login using your My Account username and password.
  3. Under Order History, select ‘view’.
  4. Select the order that contains the item(s) you wish to return and click ‘Initiate Return’.
    NOTE: If your item is not eligible for return, you will not be able to see the ‘Initiate Return’ button.
  5. Select the item(s) that you would like to return and confirm.
  6. Return & Refund: Enter your return details and any additional feedback.
  7. Review: Review and confirm your information and select ‘Place Return’.
  8. If you’re ready to print your pre-paid label, click the link under ‘Click here to print your Canada Post or UPS Return Label’. If you’d like to print at another time, you will also receive an email with a link to print your prepaid label.
  9. Follow all instructions for completing your return.

Don’t Have A My Account? No Problem! Follow The Steps Below:

  1. Visit the Returns Portal by clicking here or selecting ‘Initiate Return’ in the top right corner next to the cart icon.
  2. Enter your order number, email address used to place the order, and postal code.
  3. Select the item(s) you want to return and confirm.
  4. Return & Refund: Enter your return details and any additional feedback.
  5. Review: Review and confirm your information and select ‘Place Return’.
  6. If you’re ready to print your pre-paid label, click the link under ‘Click Here to print your Canada Post or UPS Return Label’. If you’d like to print at another time, you will also receive an email with a link to print your prepaid label.
  7. Follow all instructions for completing your return.

Note: Free online returns are only available for orders placed on Vrsus.ca.

Refunds

Purchases made by credit card and through PayPal will be credited back to the original form of payment.

Returns that have been properly initiated on Vrsus.ca and shipped from Canada will begin processing within 24 hours once the package is scanned by the carrier. Please note your financial institution’s return processing timelines before reaching out with any concerns regarding your refund.

Returns that are unable to be initiated or processed through Vrsus.ca can take 2–4 weeks to process.

Return Exceptions

VRSUS does not accept returns on customized products and bodywear. Custom products are nonrefundable, except in the case of manufacturing or material defects, in which case you may contact Customer Service via phone or email for assistance.

Certain product launches and VRSUS.com exclusives have a shorter window for returns and exchanges.

Exchanges

We do not offer direct exchanges at this time. If you wish to exchange an item, you must go through our return process and place a new order.

We will provide you with a pre-paid shipping label for your return, and your new order will come with free standard shipping.

To initiate your free return, please contact Customer Service at return-exchange@vrsus.ca.


Additional Notes

VRSUS is not responsible for any returns lost in transit or any additional charges incurred.

 

VRSUS. EVERYONE!